Curiouser

I'm feeling a lot better today thank goodness.

Last night I attempted to go into a walk in clinic that has night time hours. It was PACKED with extremely poor people. Some of these people were not wearing shoes. There were babies crying and spitting up everywhere. I was too overwhelmed to even think. I'm sure everyone was looking at me funny as I tried my hardest to maneuver through the facility without touching anything. I even waited for someone to come in and open the door so I could walk out without touching the door. The person at the front desk was extremely rude. She acted like I didn't exist. I'm sure her passion for people has been burned out from having to deal with difficult, sick, and tired people all day long but she should be thankful that she has a job. She must be reminded of poor circumstance every minute of every day, it should make her want to be a better worker. I sure have changed my attitude since my hours were cut. I don't care how overwhelmed I am with the kids, I make sure I address each parent when they arrive with a smile and with pleasant (but short and practical) conversation. They could easily take their child elsewhere, which they probably should because of the hefty price ( $185 a week!). I need to make sure that they are above satisfied. Workers cannot get away with shotty customer service these days. People will seriously go somewhere cheaper in a heart beat. Employees need to make their customers feel like they've made the best decision ever by choosing their service.

I think the only people that can get away with shotty customer service is Wal*Mart, but hell, that's a time honored tradition since they started!

Well off to work again.

Impression of this day so far: I'm inspired to work hard and make my parents and kids happy! I'll also be seeing Jon in 12 hours. : )))))) Maybe we'll go out to celebrate our 10 months.